FAQ - HELP
FAQ - HELP
Help and Frequently Asked Questions
・Account & Technical Issues
I’m not receiving your emails—what should I do?
If you’re not receiving our emails or newsletters, you might miss out on exciting deals and updates. Here are a few steps to resolve this:
- Check Your Spam/Junk Folder: Your email software may mistakenly mark our emails as spam. Add alljapanbudoguworld@gmail.com to your address book or safe sender list to prevent this.
- Verify Your Email Address: Log into your account to confirm you’ve entered the correct email address. If you’re unsure, contact us for help.
Is it safe to order online?
Absolutely. We use industry-standard Secure Sockets Layer (SSL) technology to encrypt sensitive data, such as your name, address, and payment details. This ensures your information is secure and cannot be accessed by unauthorized parties.
Key security features include:
- Authentication: Ensures data is sent to the correct server.
- Encryption: Secures your information during transfer.
- Data Integrity: Protects against tampering during transmission.
We are committed to offering the safest online shopping experience.
Why is my payment being declined?
Payment declines can happen for several reasons. If you’ve entered your payment details correctly, try the following:
- Contact your card issuer or bank to ensure they’re not blocking the transaction, particularly for international orders.
- If issues persist, reach out to us, and we’ll assist you further.
I emailed you but haven’t received a reply—why?
You should receive our newsletters, order confirmations, and responses from our customer service team. If you’re not seeing them:
- Check your spam or junk folder.
- Confirm your registered email address is correct by reviewing your account details.
If these steps don’t help, contact us for support.
・Shopping Info
Do I need to pay sales tax?
- International Orders: Orders shipped outside Japan are not subject to Japanese sales tax but may incur import duties or customs charges, depending on your country’s laws.
- Domestic Orders: Orders shipped within Japan will include the standard Japanese sales tax (消費税).
When will my credit card be charged?
- If your card is authorized, payment is taken immediately, and you’ll receive an email confirming your order.
- If your card isn’t authorized, payment won’t be taken. Contact your bank or card issuer for assistance.
- Please note, some card issuers may temporarily reserve funds for unsuccessful payments, but this will resolve automatically.
Do you have a catalog?
We don’t produce a printed catalog due to the variety and constant addition of new products. Instead, our website serves as a comprehensive platform where you can:
- View detailed descriptions and high-resolution images.
- Watch product videos.
- Shop 24/7 with up-to-date stock information.
The price dropped after I ordered—can I get a refund?
As an online retailer, our prices change based on trends, stock, and demand. Unfortunately, we cannot refund price differences after a purchase.
Can I get more information about a product?
We provide detailed descriptions, sizing guides, usage instructions, and care tips for our products. If there’s additional information you need, feel free to contact us, and we’ll be happy to help.
What payment methods do you accept?
We offer several secure payment options:
- Stripe
- PayPal
- International Bank Transfer
Simply select your preferred method during checkout, and follow the instructions provided.
What currencies can I use?
- We primarily accept JPY (Japanese Yen) and USD (US Dollars).
- Other currencies may be available; check the CURRENCY option in the cart menu.
- Note: Currency converters provide approximate values; the actual charge may vary slightly due to exchange rates and fees.
Do you have an ethical sourcing policy?
Yes, we ensure all products sold on our site are ethically produced. This means they are:
- Made lawfully and honestly.
- Created without exploiting workers.
- Produced in decent working conditions.
- Manufactured with minimal environmental impact.
Do you offer discounts for clubs or instructors?
While we strive to keep our prices competitive, we do offer discounts for bulk orders or wholesale purchases. If you’re placing a large order for a club, dojo, or group, contact us to discuss potential discounts.
Contact Us
If you have any other questions or concerns, please feel free to reach out to us.
Email: alljapanbudoguworld@gmail.com
Business Hours: Monday–Friday, 9:00–17:00 (Closed on weekends and holidays).
We’re always here to help!